This policy applies to paid programming consulting (scoped project work and advisory engagements) offered by Logic Nimbus Consulting, SSM 202003015847, 18,Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. Contact: info@logicnimbus.digital, +60-3-0000-1701.

Eligibility

Refunds apply to fees paid for consulting services described in a signed statement of work. Deposits and milestone payments follow the milestones below.

Cooling-off and cancellations

Where Malaysian consumer law provides a statutory cancellation right for direct sales, that right applies in addition to this policy. For online service purchases we propose the following baseline (proposed, pending business confirmation):

Within 7 calendar days of written engagement confirmation you may cancel for a full refund of service fees not yet earned, minus any work already performed at agreed hourly rates.
After work has started on a milestone, that milestone becomes non-refundable once deliverables for that milestone are shared.

Non-refundable items

Completed milestone deliverables, third-party pass-through costs already incurred, and rush fees explicitly marked non-refundable in your statement of work.

Process

Email info@logicnimbus.digital with your name, engagement reference, and reason. We respond within five business days. Approved refunds are returned via the original payment method within fourteen business days.

Rescheduling

Advisory sessions may be rescheduled with at least twenty-four hours’ notice. Repeated no-shows may forfeit the session fee as stated in your order.

Disputes

Malaysian consumers may refer eligible disputes to the Tribunal for Consumer Claims (limits apply). Nothing here limits rights that cannot be excluded by law.

Framed with reference to the Consumer Protection Act 1999 and proposed online-service practice — pending business confirmation.